SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:094+0200 ThreadID=31416 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:094+0200 ThreadID=31416 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_AcrobatReader1 is empty"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:104+0200 ThreadID=31416 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found at default location"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:119+0200 ThreadID=28596 Component=ngl-lib_OSUtil Description="GetCCDInstalledPath: CCD does not exist at the path: C"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:120+0200 ThreadID=19788 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:120+0200 ThreadID=28596 Component=ngl-lib_OSUtil Description="GetCCDInstalledPath: CCD does not exist at the path: C"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:121+0200 ThreadID=28596 Component=ngl-lib_OSUtil Description="GetCCDVersion: Failed to retrieve the installed location of CCD"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:121+0200 ThreadID=6804 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:122+0200 ThreadID=28596 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Failed to retrieve the installed location of NGLWF"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:122+0200 ThreadID=19788 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:123+0200 ThreadID=28596 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Failed to retrieve the installed location of NGLWF Helper"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:124+0200 ThreadID=19788 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:125+0200 ThreadID=19788 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:125+0200 ThreadID=19788 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:126+0200 ThreadID=19788 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:242+0200 ThreadID=23224 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:242+0200 ThreadID=23224 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:243+0200 ThreadID=13188 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:244+0200 ThreadID=13188 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:245+0200 ThreadID=13188 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile, status: 8"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:245+0200 ThreadID=13188 Component=ngl-lib_NglIngestManager ErrorID=322 Description="GetAccessToken : Failed to fetch access token"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:246+0200 ThreadID=13188 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:246+0200 ThreadID=13188 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:251+0200 ThreadID=32496 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:252+0200 ThreadID=32496 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:290+0200 ThreadID=4820 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:291+0200 ThreadID=4820 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:291+0200 ThreadID=4820 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile, status: 8"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:292+0200 ThreadID=4820 Component=ngl-lib_NglAppLib ErrorID=255 Description="GetLatestNglProfile Status: Unlicensed apps are denied to reach out to COPS if there is no user signed in"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:295+0200 ThreadID=24676 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:296+0200 ThreadID=24676 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_AcrobatReader1 is empty"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:327+0200 ThreadID=32496 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:328+0200 ThreadID=32496 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:328+0200 ThreadID=32496 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile, status: 8"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:330+0200 ThreadID=32496 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:331+0200 ThreadID=32496 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:469+0200 ThreadID=32496 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:470+0200 ThreadID=32496 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:658+0200 ThreadID=13188 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:8abbc06c-4d03-40f0-b662-b5c4deccee6f SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:659+0200 ThreadID=13188 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:659+0200 ThreadID=13188 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:660+0200 ThreadID=13188 Component=ngl-lib_UserPrincipalDao Description="GetUserPrincipal failed in GetUserProfile, status: 8"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:660+0200 ThreadID=13188 Component=ngl-lib_NglIngestManager ErrorID=322 Description="GetAccessToken : Failed to fetch access token"
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:660+0200 ThreadID=13188 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=e63ad4b6-6a9b-42c0-8b41-c4f7febc1893.1779952408090 Timestamp=2026-05-28T09:13:28:661+0200 ThreadID=13188 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"